What Makes Good Copywriting? 6 Characteristics of Top-Notch Copy

Mad Men fans everywhere remember the pivotal first scene where we learn just how talented Don Draper is at his job.

Faced with an almost-impossible copywriting task, he rose to the occasion to solve a huge problem for his client, Lucky Strike. In spite of research warning customers of the dangers of cigarettes, Draper delivered the iconic slogan — “It’s toasted” — to differentiate the brand from its competitors.

Now, we definitely aren’t advocating for smoking cigarettes (or many of Draper’s health choices). But fictional or not, you can’t deny the memorability and catchiness of that tagline.

It’s easy to recognize good copywriting when you see it, but there are actually several characteristics that really separate outstanding writing from the rest of the pack. Want to know them? Read on below to find out.

6 Good Copywriting Examples From Real Brands

1) It tilts your perspective.

Sometimes, all a message needs to break through is a slight shift in angle. We’ve grown so accustomed to blocking out marketing messages, we don’t even see them anymore. One of the most powerful things a copywriter can do is break down a reader’s guard with an unexpected approach. Every story has a myriad of angles — your job as a copywriter is to find the one that resonates.

Source: Silence Sucks

The above ad from Sage Therapeutics pressing the importance of talking about postpartum depression works because instead of asking readers to care about something they don’t know, it puts them in the position of experiencing the struggle that mothers suffering do. Did they miss some readers who quickly passed by the ad thinking it was for adult pacifiers? Most definitely. But the ad resonated that much more thoroughly with those who read it.

The next time you sit down to write, try out this approach. Don’t take the topic head on. Instead, ask yourself why it matters. Each time you write down an answer, challenge yourself to push it further. Find the larger story happening behind your message.

2) It finds connections.

In 1996, Steve Jobs let the cat out of the bag. He was speaking with a journalist from Wired on the topic of creativity and explained:

“Creativity is just connecting things. When you ask creative people how they did something they feel a little guilty because they didn’t really do it, they just saw something. It seemed obvious to them after awhile.”

Let’s say you have to write an ad for a new pair of sneakers. You could take the assignment head on. You could write about the elasticity of the shoe’s sole or the lightweight design. Indeed, many have. Or you could put all of that aside and instead draw the connection between the product and the experience it evokes.


Source: Pinterest

Two things are happening in this ad. First, the copy recognizes that for many, running isn’t about running at all — it’s about solitude, peace, and restoring sanity to an otherwise hectic life. Second, not only does Nike connect the ad to the experience of running, it actually connects to the sound that those shoes make as they hit the pavement.

This ad is about the complexity of one’s life fading away and being replaced by simplicity and clarity. As the copy progresses, the sentences simplify and the copy’s complexity is slowly replaced by the simple and rhythmic pounding of words: run, run, run, run. The same rhythm one hears when all but their footsteps have faded away. That’s connection.

3) It has a stunning lead.

The following are all headlines or leading sentences from Urban Daddy, an email-based magazine drawing attention to new products, experiences, and eateries.

  • “Six days. That’s how long you have until 65% of your body is turkey.”
  • “There are 8,760 hours in a year. And just one hour in which a stand will be dispensing gratis latkes with homemade applesauce and sour cream in Harvard Square. Yeah, it’s not fair. But 60 minutes is 60 minutes.”
  • “Ewoks. Talk about living.”

What’s common among each of these leads? They make us want to read the next line. I mean, seriously, how much do you want to know where that Ewok thing is headed?

There’s an adage in copywriting that’s loosely credited to copywriter and business owner Joe Sugarman, which roughly states that the purpose of the headline is to get you to read the first line. The purpose of the first line is to get you to read the second line, and so on. In short, if your first line doesn’t enthrall your readers, all is lost.

4) It is born out of listening.

Seeing its plans to launch yet another gym in the greater Boston region, an outsider might have called the Harrington family a wee bit crazy. The market was already flush with gyms, including a new breed of luxury ones that seemed to be in an arms war for the flashiest perks. Gyms across the region were offering massage services, smoothie bars, and fleets of personal trainers. And GymIt wouldn’t have any of that.

What did GymIt have? An understanding of its core audience. Before launching its new gym, the brand did a ton of listening to its primary market of gym-goers. For many in GymIt’s target market, the added benefits associated with luxury gyms were nice to have, but came with a lot of baggage — namely expensive rates and overly complex contracts.

GymIt decided to simplify the gym-going experience for people who predominately cared about getting in and working out. The copy in its launch campaign and across its marketing materials reflects that understanding.


In an older blog post, Copyblogger‘s Robert Bruce put this nicely. “Humble yourself and truly serve your audience, listen to their needs and desires, listen to the language they use,” he said. “If you listen carefully, your audience can eventually give you everything you need, including much of your copy. Get out of their way.”

5) It avoids jargon and hyperbole.

Groundbreaking. Revolutionary. Business Solutions. Targetable Scale. Ideation. Evidence-based approaches. Industry wide best practices.

Have I lost you yet?

When writers struggle to convey what is truly special about their company, product, or service, they sometimes fall back on jargon or hyperbole to underscore their point. The truth is, good copywriting doesn’t need dressing up. Good copywriting should speak to the reader in human terms.

This isn’t to say you should never celebrate awards or achievements. Just be direct in the way you explain that achievement. This homepage from Basecamp does a nice job of highlighting its popularity in concrete terms.


6) It cuts out excess.

Good writing gets to the point — and that means cutting out excessive phrases, and rewording your sentences to be more direct. In an ad celebrating its “academic” readership, The Economist playfully demonstrates this below.


How do you rid excess words from your writing? It’s half practice, half knowing where to cut. This article from Daily Writing Tips is one of the most effective summaries I’ve found on precise writing. Included in its tips:

  • Reduce verb phrases: For instance, turn “The results are suggestive of the fact that” to “The results suggest.”
  • Reduce wordy phrases to single words: You can change “in order to” into “to.” Another example: Turn “Due to the fact that” into “because.”
  • Avoid vague nouns: Phrases formed around general nouns like “in the area of” or “on the topic of” clutter sentences.
  • Read the full list of brevity tips here.

In general, if you can afford to cut without losing the meaning of a sentence, do so. Push yourself to strip down your word count. Turn 50-word homepage copy into 25, then push yourself again to make that 25-word sentence into 15 words. It’s not about brevity so much as it is about making sure every word counts in your writing.

Since my last point was about getting to the point, I’ll keep this brief: Words matter. Every time you sit down to write an ad, web page, video script, or other content for your company, you have the opportunity to break through to people. Find those opportunities in your marketing and make sure that you’ve made the most of them.

from Marketing https://blog.hubspot.com/marketing/good-copywriting-practices-list


10 of the Best Ads from August: The Eclipse, Sugar, and the Worst Voice Assistant Ever

Advertisers got creative in August, experimenting with the increasingly popular six-second ad format, contributing to the buzz surrounding the solar eclipse, and building a mountain of sugar in Times Square.

Let’s take a look at some of the last great ads of summer 2017:

10 of the Best Ads from August

1) SafeAuto

Say hello to the world’s worst voice assistant: a stylish wooden box named Fârnhäan. In a brutally funny take down of our growing fascination with artificial intelligence, insurance company SafeAuto developed a vaguely German-accented AI device who always gets it wrong — very wrong.

In a series of 30-second spots, Fârnhäan flubs question after question, with hilarious results. “Fârnhäan, what’s in baklava?” one man asks. Fârnhäan responds: “Sugar, cabbage, pickles, and just a touch of toothpaste for color.” Who knew?



On August 22, healthy food manufacturer KIND dumped 45,000 pounds of sugar on Times Square to demonstrate how much sugar the average child consumes annually.

Accompanied by several child-shaped statues (made of a sugar look-alike material to avoid attracting swarms of bugs), the art installation was orchestrated by Magnetic Collaborative, a London-based marketing shop.

Photo credit: KIND 

3) Canon

If you follow virtually any media site in 2017, you’ve probably heard the news that millennials are collectively killing everything from diamonds, to fabric softener, to lunch. But if Canon has any say in the matter, this ruthless, avocado-hungry generation won’t do away with point-and-shoot cameras.

To convince twenty and thirty-somethings to put down their beloved iPhones and opt for a real camera instead, Grey NY set up a wacky Rube Goldberg Machine, manufacturing some perfect photo-ops that could only be captured on a Canon — naturally.


4) Volvo

To showcase the unique design of Volvo’s new fastback Arteon, German agency Grabarz & Partner enlisted the help of Pete Eckert — a blind photographer famous for his otherworldly “light-paintings.”

Eckert brought his signature long-exposure techniques to the project, producing a series of mirage-like images of the new Volvo model. “The new Arteon represents expressive, avant-garde design. Pete Eckert has presented this design in a unique way,” said Xavier Chardon, Volkswagen’s head of marketing, to Adweek. “The images he has created are genuine works of art and have a very special atmosphere that only he can create.”


5) JetBlue

There are now souvenirs for workaholics who never take a vacation, celebrating the very place they never, ever leave.

JetBlue worked with MullenLowe to produce a line of delightfully kitschy keepsakes to remind you of the vacation you need to take. The line of mugs, decorative plates, candles, and other trinkets usually reserved for tourist trap gift shops feature phrases like: “Paper jams are my jam,” and “Remember the free bagels?”

“If your last good memory is that time free bagels were left in the break room, we feel for you,” said Heather Berko, manager of advertising and content at JetBlue. “These Office Souvenirs are just our way of reminding everyone there are blue skies and fresh air waiting to provide much happier memories.”

Photo via: Adweek

6) Carlsberg

This Danish brewery’s founder died in 1887, but that didn’t stop him from hosting a TED Talk in Copenhagen in August — courtesy of FCB agency Happiness in Brussels.

J.C. Jacobsen, who founded Carlsberg back in 1847, showed up (via actor) to give a talk entitled, “Why You Should Answer Every Question With Probably.” The topic plays into Carlsberg’s longtime slogan: “Probably the best beer in the world,” but it ended up being a surprisingly insightful meditation on the value of uncertainty.


7) Hitotoki

This just might be the most beautiful clock ever created — and it only took 30,000 objects to make.

To celebrate the do-it-yourself spirit their brand embodies, Japanese stationary company Hitotoki teamed up with agency Dentsu to assemble a 24-hour clock with a hand-crafted set of hands for each minute of the day — 1,440 total. Against a backdrop of lovely Hitotoki paper (of course), the team mesmerizingly assembles each arrangement using every object imaginable — cupcakes, confetti, even a miniature spaceship.

You can watch a real-time version of the Hitotoki clock on their website.


8) Chiquita

Is there anything bolder than slapping a logo on the solar eclipse?

Chiquita saw an opportunity that wouldn’t come along for another seven years, and they jumped on it (with help from Wieden + Kennedy). Who can blame them really? It really does look like a banana.

“It took an intense knowledge of celestial bodies and an unrelenting love for bananas, but we did it,” Chiquita wrote on their YouTube channel. “On August 21, Chiquita will move the moon in between the sun and the earth. For a fleeting moment before and after the totally overrated total solar eclipse, the sun will appear to be an enormous fiery banana. This phenomenon shall henceforth be known as the Chiquita banana sun. Please enjoy it.”


9) Air New Zealand

A flightless bird might not seem like the most natural spokesperson for an airline, but you’ll change your mind after meeting Air New Zealand’s latest pitchman — a tiny, adorable kiwi.

After getting some devastating news from a doctor (“You’ll never fly … because kiwis don’t have wings”), our fluffy little hero discovers that the convenient flight options from Air New Zealand still allow him to get around in the sky.


10) Zappos

In this series of quick, clever spots for online retailer Zappos, the creative team at barrettSF had a little fun with the phrase, “Save the drama for your mama.”

Each ad plays off an alternative version of the saying, e.g.: “Save the drama for your daughter’s diorama.”

What were you favorite ads this month? Talk to us on Twitter.


from Marketing https://blog.hubspot.com/marketing/best-ads-from-august

How to Create 30 Days Worth of Instagram Posts in One Day

Did you know that 50% of Instagram users follow a business, and 60% actually use Instagram to learn about a product or service?

In fact, there are currently over 700 million Instagram users, and that number is expected to reach the one billion user milestone by the end of 2017. How’s that for a potential audience for your business?

Instagram is one of the fastest growing social networks out there — and with good reason! Businesses and individuals alike love connecting with each other through the image-dedicated platform by sharing inspiring images and videos with their communities.

For the marketers behind those brand Instagram feeds, it’s important to keep your audience engaged and loyal to your brand to really take advantage of the expanding network.  

Unfortunately, keeping your audience engaged is no easy feat. It requires constantly coming up with new ideas and creating a variety of content pieces to post every single day. 

At HubSpot, our social media team works on our Instagram content schedule well in advace, making sure to keep a stock of posts handy to schedule out everyday. If you’re a marketer wearing lots of different hats at your company, though, you may find it difficult to work far as far in advance.

But wouldn’t be great if you had your whole month of Instagram posts ready so you can have one less thing to worry about?

Not sure how? Don’t worry. We have a few tips to share.

How to Create 30 Instagram Posts in One Day

Creating a bulk of content for any channel requires a few hours of focused energy, some inspiration, and the right tools. 

Before we dig in, be sure set aside time to focus energy on your Instagram content. Start by blocking off time on your calendar to create all of your posts. Start with two hours. We promise: creating 30 posts at once will be easier than you think. 

Once you’ve found your focus, it’s time to look for inspiration.

1) Look to your favorite brands for inspiration. 

The best way to create variety is to get outside of your own bubble. Don’t just look around your office or at your past Instagram posts to draw inspiration for new posts.

Instead, start your creative process by looking at the brands you personally follow. Look at brands you admire (or even your friends) and look at what types of posts people tend to engage with. 

Getting inspiration from other people is one of the quickest ways to come up with new unique ideas. Or, if you want to even get out of the Instagram feed, check out Designspiration. It’s a great collection of designs to get your creative juices flowing. 

2) Start jotting down your ideas in one place.

As you look around Instagram and elsewhere for new content ideas, make a list of things you like and dislike. It can be anything — colors, quotes, images, types of posts, etc. 

Even if you don’t use some of your ideas right away, it’s important to keep a running list of the thoughts that flit through your mind when you’re getting inspiration. After all, you never know where that idea might eventually lead.

3) Use a mixture of phone pictures and created pictures using a tool like Spark Post.

While many Instagrammers spend tons of time each day taking new pictures on their phones, you aren’t limited to just posting photos that you actually go out and take. Instead, mix it up by having a stock of images you design alongisde those you take. 

Pro Tip: Not a great designer? No problem. Use a free design tool like Adobe Spark Post. With their free templates and easy-to-use interface, you can make beautifully designed images in no time. To get you started, we have 30 free exclusive Spark Post templates to offer you in our 30 day Instagram guide.

To get you started, we have 30 free exclusive Spark Post templates to offer you in our 30 day Instagram guide.

4) Use our 30 Day Instagram Guide and Free Instagram Templates to easily create 30 unique posts.

One easy way to come up with 30 unique Instagram posts is to focus on a new idea or aspect of Instagram each day. That’s why HubSpot teamed up with Adobe Spark and Iconosquare to create this full 30 Days of Instagram guide.

Each day is focused on a different aspect of Instagram marketing. From different content creation ideas to promotional tactics to reporting and analysis, the guide is jam packed with ideas and examples from the best of the best. 

The guide also includes 30 exclusive Adobe Spark templates for you to use to help you create your 30 days worth of Instagram posts. Check it out and get cranking!

5) Use a scheduling software like Iconosquare to schedule your content for the next 30 days. 

Once you’ve successfully created 30 (or more) Instagram posts for the month, don’t forget to get scheduling! Use a software like Iconosquare to schedule out a whole month’s worth of Instagram posts, then let yourself relax!

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from Marketing https://blog.hubspot.com/marketing/how-to-create-30-days-worth-of-instagram-posts-in-one-day

Breking Research : Retail to drive UK digital ad spend through 2018

The UK’s largest industry sector for digital ad spending—retail—will drive the country’s overall digital ad spending gains through 2018, according to eMarketer’s first ever forecast of cross-industry UK ad spend. But retailers won’t be alone in upping digital investment. Among the five industries in the UK tracked by eMarketer—automotive, consumer packaged goods (CPG) and consumer [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2017/08/breking-research-retail-to-drive-uk-digital-ad-spend-through-2018/?utm_source=rss&utm_medium=rss&utm_campaign=breking-research-retail-to-drive-uk-digital-ad-spend-through-2018

A big problem for the future of the Notting Hill Carnival?

The Notting Hill Carnival should be cancelled because of the number of police officers who are attacked at the event, the chairman of the Metropolitan Police Federation has suggested. Ken Marsh, who leads the rank-and-file group, said it is a “disgrace” that police officers were attacked with blood and bottles. The Bank Holiday weekend event in west London [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2017/08/big-problems-for-the-future-of-the-notting-hill-carnival/?utm_source=rss&utm_medium=rss&utm_campaign=big-problems-for-the-future-of-the-notting-hill-carnival

Building a Community of Advocates Through Smart Content

Posted by Michelle_LeBlanc

From gentle criticism to full-on trolls, every brand social media page or community sometimes faces pushback. Maybe you’ve seen it happen. Perhaps you’ve even laughed along as a corporation makes a condescending misstep or a local business publishes a glaring typo. It’s the type of thing that keeps social media and community managers up at night. Will I be by my phone to respond if someone needs customer service help? Will I know what to write if our brand comes under fire? Do we have a plan for dealing with this?

Advocates are a brand’s best friend

In my years of experience developing communities and creating social media content, I’ve certainly been there. I won’t try to sell you a magic elixir that makes that anxiety go away, but I’ve witnessed a phenomenon that can take the pressure off. Before you can even begin to frame a response as the brand, someone comes out of the woodwork and does it for you. Defending, opening up a conversation, or perhaps deflecting with humor, these individuals bring an authenticity to the response that no brand could hope to capture. They are true advocates, and they are perhaps the most valuable assets a company could have.

But how do you get them?

Having strong brand advocates can help insulate your brand from crisis, lead to referring links and positive media coverage, AND help you create sustainable, authentic content for your brand. In this blog post, I’ll explore a few case studies and strategies for developing these advocates, building user-generated content programs around them, and turning negative community perceptions into open dialogue.

Case study 1: Employee advocates can counter negative perceptions

To start, let’s talk about negative community perceptions. Almost every company deals with this to one degree or another.

In the trucking industry, companies deal with negative perceptions not just of their individual company, but also of the industry as a whole. You may not be aware of this, but our country needs approximately 3.5 million truck drivers to continue shipping daily supplies like food, medicine, deals from Amazon, and everything else you’ve come to expect in your local stores and on your doorstep. The industry regularly struggles to find enough drivers. Older drivers are retiring from the field, while younger individuals may be put off by a job that requires weeks away from home. Drivers that are committed to the industry may change jobs frequently, chasing the next hiring bonus or better pay rate.

How does a company counter these industry-wide challenges and also stand out as an employer from every other firm in the field?

Using video content, Facebook groups, and podcasts to create employee advocates

For one such company, we looked to current employees to become brand advocates in marketing materials and on social media. The HR and internal communications team had identified areas of potential for recruitment — e.g. separating military, women — and we worked with them to identify individuals that represented these niche characteristics, as well as the values that the company wanted to align themselves with: safety, long-term tenure with the company, affinity for the profession, etc. We then looked for opportunities to tell these individuals’ stories in a way that was authentic, reflected current organic social media trends, and provided opportunities for dialogue.

In one instance, we developed a GoPro-shot, vlog-style video program around two female drivers that featured real-life stories and advice from the road. By working behind the scenes with these drivers, we were able to coach them into being role models for our brand advocate program, modeling company values in media/PR coverage and at live company events.

One driver participated in an industry-media live video chat where she took questions from the audience, and later she participated in a Facebook Q&A on behalf of the brand as well. It was our most well-attended and most engaged Q&A to date. Other existing and potential drivers saw these individuals becoming the heroes of the brand’s stories and, feeling welcomed to the dialogue by one of their own, became more engaged with other marketing activities as a result. These activities included:

  • A monthly call-in/podcast show where drivers could ask questions directly of senior management. We found that once a driver had participated in this forum, they were much more likely to stay with the company — with a 90% retention rate!
  • A private Facebook group where very vocal and very socially active employees could have a direct line to the company’s driver advocate to express opinions and ask questions. In addition to giving these individuals a dedicated space to communicate, this often helped us identify trends and issues before they became larger problems.
  • A contest to nominate military veterans within the company to become a brand spokesperson in charge of driving a military-themed honorary truck. By allowing anyone to submit a nomination for a driver, this contest helped us discover and engage members of the audience that were perhaps less likely to put themselves forward out of modesty or lack of esteem for their own accomplishments. We also grew our email list, gained valuable insights about the individuals involved, and were able to better communicate with more of this “lurker” group.

By combining these social media activities with traditional PR pitching around the same themes, we continued to grow brand awareness as a whole and build an array of positive links back to the company.

When it comes to brand advocates, sometimes existing employees simply need to be invited in and engaged in a way that appeals to their own intrinsic motivations — perhaps a sense of belonging or achievement. For many employee-based audiences, social media engagement with company news or industry trends is already happening and simply needs to be harnessed and directed by the brand for better effect.

But what about when it comes to individuals that have no financial motivation to promote a brand? At the other end of the brand advocate spectrum from employees are those who affiliate themselves with a cause. They may donate money or volunteer for a specific organization, but when it comes down to it, they don’t have inherent loyalty to one group and can easily go from engaged to enraged.

Case study 2: UGC can turn volunteers into advocates

One nonprofit client that we have the privilege of working with dealt with this issue on a regular basis. Beyond misunderstandings about their funding sources or operations, they occasionally faced backlash about their core mission on social media. After all, for any nonprofit or cause out there, it’s easy to point to two or ten others that may be seen as “more worthy,” depending on your views. In addition, the nature of their cause tended to attract a lot of attention in the holiday giving period, with times of low engagement through the rest of the year.

Crowdsourcing user-generated content for better engagement

To counter this and better engage the audience year-round, we again looked for opportunities to put individual faces and stories at the forefront of marketing materials.

In this case, we began crowdsourcing user-generated content through monthly contesting programs during the organization’s “off” months. Photos submitted during the contests could be used as individual posts on social media or remixed across videos, blog posts, or as a starting point for further conversation and promotion development with the individuals. As Facebook was the primary promotion point for these contests, they attracted those who were already highly engaged with the organization and its page. During the initial two-month program, the Facebook page gained 16,660 new fans with no associated paid promotion, accounting for 55% of total page Likes in the first half of 2016.

Perhaps even more importantly, the organization was able to save on internal labor in responding to complaints or negative commentary on posts as even more individuals began adding their own positive comments. The organization’s community manager was able to institute a policy of waiting to respond after any negative post, allowing the brand advocates time to chime in with a more authentic, volunteer-driven voice.

By inviting their most passionate supporters more deeply into the fold and giving them the space and trust to communicate, the organization may have lost some measure of control over the details of the message, but they gained support and understanding on a deeper level. These individuals not only influenced others within the social media pages of the organization, but also frequently shared content and tagged friends, acting as influencers and bringing others into the fold.

How you can make it work for your audience

As you can see, regardless of industry, building a brand advocate program often starts with identifying your most passionate supporters and finding a way to appeal to their existing habits, interests, and motivations — then building content programs that put those goals at the forefront. Marketing campaigns featuring paid influencers can be fun and can certainly achieve rapid awareness and reach, but they will never be able to counter the lasting value of an authentic advocate, particularly when it comes to countering criticism or improving the perceived status of your brand or industry.

To get started, you can follow a few quick tips:

  • Understand your existing community.
    • Take a long look at your active social audience and try to understand who those people are: Employees? Customers?
    • Ask yourself what motivates them to participate in dialogue and how can you provide more of that.
  • Work behind the scenes.
    • Send private messages and emails, or pick up the phone and speak with a few audience members.
    • Getting a few one-on-one insights can be incredibly helpful in content planning and inspiring your strategy.
    • By reaching out individually, you really make people feel special. That’s a great step towards earning their advocacy.
  • Think: Where else can I use this?
    • Your advocates and their contributions are valuable. Make sure you take advantage of that value!
    • Reuse content in multiple formats or invite them to participate in new ways.
    • Someone who provides a testimonial might be able to act as a source for your PR team, as well.

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from The Moz Blog http://tracking.feedpress.it/link/9375/6625804

Politics Spot : Theresa May believes she can resolve EU trade impasse

Macron and Merkel could kick-start Brexit trade deal: Theresa May believes she can broker an agreement by going direct to the EU leaders Theresa May is planning to turn to Angela Merkel and Emmanuel Macron to resolve the Brexit divorce bill dispute. Amid increasing anger over the EU’s handling of negotiations, the Prime Minister believes [more…]

from TheMarketingblog http://www.themarketingblog.co.uk/2017/08/108135/?utm_source=rss&utm_medium=rss&utm_campaign=108135